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Contact Us

This page explains how to contact the Happy Tiger Casino support team and what to include in your message. It also sets out how we handle complaints.

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How to reach us

Our live chat is open 24/7 and is the quickest way to reach us. You will find it in the corner of any page on the site.

You can also e-mail support@casino-happytiger.co.uk. Please send one message per issue so that nothing is missed.

What to have ready when you write

The details below usually save a round of questions and help us answer on the first reply.

  • Your username, or the e-mail address registered to your account.
  • The game, bonus or transaction involved.
  • The date and approximate time it happened.
  • What you expected, and what happened instead.

Keep your details safe

Never send us your password or your full card number. Our team will never ask you for them.

Common questions we help with

Most messages we receive fall into one of these areas:

  • Account and verification: signing in, updating your details, and identity documents.
  • Deposits and withdrawals: payment methods, processing times and the limits shown in your account.
  • Bonuses: how an offer works and the terms set out in the cashier.
  • Technical issues: a game that will not load, a dropped connection or a display fault.

We hold a gaming licence and must verify every account, so some requests can only be completed once your checks are finished.

Safer gambling

Gambling with us is for adults aged 18 and over. We can set deposit limits, a time-out or self-exclusion on request, and free, confidential help is available from GamCare, GambleAware, GamStop and the National Gambling Helpline.

Complaints

If an answer has not settled your issue, e-mail support@casino-happytiger.co.uk with Complaint in the subject line and include the details listed above.

We acknowledge each complaint in writing, look into what happened and reply once our checks are complete. If you are still unhappy with the outcome, we will explain the further steps open to you.