Terms & Conditions

These terms apply to your account with us and to every part of the site, including the games, the cashier and any promotion we run. By opening an account, depositing funds or placing a stake, you confirm that you accept them.

The agreement between us is made up of the documents listed below.

• These terms govern your account and your use of the site.
• Our privacy policy and our cookie notice explain how we handle your personal data.
• The terms published with each individual bonus or promotion apply to that offer.
• The rules, help screens and paytables of each game set out how that game works and what it pays.
• Any notice we publish in your account forms part of the agreement from the date it appears.

We may update these terms, for example when the law or regulatory guidance changes, when we add games or payment methods, or when we change how a feature works. Where a change affects your rights or obligations in a material way, we will give you notice by e-mail or in your account before it takes effect.

If you do not accept a change, you may ask us to close your account and withdraw any remaining balance once the usual checks are complete. Playing after a change takes effect means you accept the updated terms. Where these terms and a specific offer's terms conflict, the offer's terms apply to that offer only.

Who can open an account

• You must be 18 or over. Gambling is for adults only, and underage gambling is an offence.
• One account per person, per household address and per payment method.
• You must be resident in the United Kingdom and able to use our services lawfully from where you are.
• You must register in your own name and give details that are accurate, complete and kept up to date.
• You must not be acting for anyone else, and not be excluded by a self-exclusion you have taken out or by us.

If we find duplicate accounts, we may close or merge them and remove the benefit of any offer claimed more than once.

Keeping your login safe

You are responsible for your username, password and any other security details. Keep them to yourself and do not let anyone else use your account. If you think someone else has access, tell us straight away through live chat or at support@casino-happytiger.co.uk so we can secure the account.

Identity, age and address checks

We hold a gaming licence and are required to verify the people who hold accounts with us. Before your first withdrawal, and at other points while your account is open, we will ask you to confirm your identity, your age and your address. That can mean photo identification, a document showing where you live, and confirmation that a payment method belongs to you. Until a check is complete we may hold a withdrawal, restrict play or suspend the account.

Source-of-funds checks

Where we are required to, we will also ask about the source of the money you deposit and request supporting documents. Anything you send us is handled under our privacy policy. If we cannot confirm that an account holder is 18 or over, the account is closed, any winnings are void and deposits are returned in line with the rules that apply.

Deposits

You may only deposit using a payment method held in your own name. The methods open to you, and any minimum and maximum amounts, are the ones shown in the cashier when you are logged in. Money in your account is there to play with: we do not hold it as savings and we do not pay interest on it.

Withdrawals and pending checks

We return money to the same method you deposited with wherever that method and the law allow it. Where it is not possible, we will agree a suitable alternative with you, normally a bank account in your own name. Processing times and withdrawal limits are the ones set out in the cashier and in your account.

Bonuses and promotions

Every offer carries its own terms, published with the offer. They say who can claim it, what you have to do, how long you have and which games count. Conditions normally include a wagering requirement before bonus funds or winnings can be withdrawn, a maximum stake while wagering, game weighting, an expiry date and a cap on winnings from the offer.

• One offer per person and per household, unless the offer says otherwise.
• Bonus funds have no cash value until the wagering attached to them is complete.
• If wagering is not met by the expiry date, the bonus and any winnings from it are removed.
• You can decline an offer, or cancel one that is still active, in your account.

Abuse of promotions

We may withdraw an offer, void a bonus and any winnings from it, and close accounts where we find practices meant to gain an unfair advantage. Examples include holding more than one account, placing low-risk or patterned stakes only to clear wagering, acting with others to claim the same offer, and using a payment method that is not yours. We will tell you the outcome and you can ask us to look at the decision again.

Gambling should stay affordable and enjoyable. Our services are for adults aged 18 or over, and the tools below are available in your account at any time.

• Deposit limits on a daily, weekly or monthly basis. A lower limit applies straight away; an increase takes effect only after the waiting period shown in your account.
• Reality checks and session reminders that show how long you have been playing.
• Time-out, a short break for one of the periods offered in your account.
• Self-exclusion for a longer fixed period, during which the account stays closed and marketing stops.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from online gambling operators licensed in Great Britain in one step. If you would like help setting a limit or excluding, contact live chat or e-mail support@casino-happytiger.co.uk.

You can close your account whenever you wish by asking us through live chat or by e-mail. We will pay out any withdrawable balance once the usual checks are complete.

We may suspend or close an account in any of the following situations.

• You ask us to close the account, or you take out a self-exclusion.
• You break these terms or the terms that came with an offer.
• The account has been inactive for the period set out in your account, and we have contacted you about it first.
• We are required to act by law, by the conditions of our licence or by a payment provider.
• We suspect fraud, money laundering, collusion or the use of prohibited software.
• We cannot verify the information you have given us.

When we close an account we return the withdrawable balance and remove bonus funds, together with any winnings from an offer that was not validly claimed. We will give you the reason unless the law prevents us from doing so.

If something goes wrong

Speak to live chat first, as most questions are settled there. If you would like to make a formal complaint, write to support@casino-happytiger.co.uk with your username, the date and time, the game or payment concerned and what happened. We acknowledge complaints, look into them and reply within a reasonable time, and we will keep you updated if we need longer. If we cannot reach an outcome you are happy with, you can refer the matter free of charge to the independent dispute resolution service named in our complaints procedure.

Limits on our responsibility

We take care to keep the site and the games working properly, but we cannot promise uninterrupted access. If a game malfunctions, the affected round is void and stakes are returned; any result or payout produced by the fault does not stand. We are not responsible for problems with your own device, software or internet connection, or for losses that are not a foreseeable result of us breaking these terms. Nothing here limits liability that cannot be limited by law.

Governing law and other points

These terms, and any dispute arising from them, are governed by the laws of England and Wales. If any part of them cannot be enforced, the rest continues to apply. You may not transfer your account or your rights under these terms to anyone else. We may transfer ours as part of a reorganisation of our business, and your rights will not be reduced if we do.