Privacy Policy

We collect information in three ways: what you give us when you register and use your account, what we generate when you play or pay, and what we receive from the partners who help us confirm identity and process payments. The categories below cover all of it.

Account and contact details

• Your name, date of birth and residential address.
• Your email address and mobile number.
• Your username, password and the security details used to recover access.
• The currency, language and display settings shown in your account.
• Your contact and marketing preferences.

Identity and verification documents

Before you withdraw, and at other points while your account is open, we ask for documents that confirm who you are, that you are old enough to play and where you live. These can include photographic identity documents, proof of address and proof that a payment method belongs to you. We also keep a record of each check we carry out and its outcome.

Payments and play

• Deposits, withdrawals, refunds and any adjustments we make to your balance.
• The payment methods registered to your account, shown in masked form in the cashier.
• Your game and stake history, bonus credits and wagering progress.
• Information you give us about the source of your funds when we ask for it.

Device, technical and usage data

• Your IP address and the approximate location derived from it.
• Device type, operating system, browser and screen settings.
• Pages and games you open, session times and session length.
• Cookie and similar identifiers, as described in our Cookie Policy.
• Security, access and error logs.

Messages and safer gambling settings

We keep the messages you send us by email or through live chat, the notes our support team makes, and the safer gambling tools you apply, such as deposit limits, reality checks, time-outs and self-exclusion.

• To open, run and secure your account, and to process deposits, withdrawals and bonuses.
• To confirm that you are 18 or over and that you are who you say you are.
• To prevent and detect fraud, collusion, the use of stolen payment methods and money laundering.
• To meet our legal and regulatory duties as the holder of a gaming licence, including identity checks, record-keeping and reporting.
• To apply the safer gambling settings you choose, to act on signs of gambling harm and to honour self-exclusion.
• To answer your questions and look into complaints.
• To send offers, promotions and account news by email, SMS or push message where you have opted in.
• To keep the site working: to fix faults, measure performance and test changes.

UK data protection law allows us to use personal information only where we have a lawful reason for doing so. These are the reasons we rely on.

Where we rely on consent, you can withdraw it at any time in your account settings or by writing to us, and we will stop that use. Withdrawing consent does not affect anything done before. Where we rely on legitimate interests, you can object and we will stop unless we have grounds that override your objection.

• Payment providers and banks, so that deposits and withdrawals can be made and checked.
• Identity-verification, age-verification and fraud-prevention partners, who confirm the details and documents you give us against their own records.
• The platform and game suppliers that deliver the games in your account.
• Technology suppliers who host the site, send our messages, run live chat and provide analytics, acting as our processors.
• Regulators, the police, tax authorities and other public bodies, where the law requires or permits us to disclose.
• Professional advisers such as lawyers and auditors, under a duty of confidence.
• The national self-exclusion scheme, GamStop, where you register with it or where we are required to pass on a self-exclusion.

We share only what each recipient needs for the purpose above. We do not list individual suppliers here because they change; you can ask us for a current description of the categories we use. Our processing takes place mainly in the United Kingdom. Where information is transferred outside the UK, we use the safeguards recognised by UK data protection law, such as approved contract terms or a finding that the destination offers adequate protection.

We keep your information for as long as your account is open, and afterwards for the period the law and our licence conditions require. We do not publish exact periods here because they change when the rules change; the principle we apply is set out below.

• Account, verification and transaction records: kept while the account is open and for the retention period required of licensed gambling operators once it is closed.
• Safer gambling records, including self-exclusion: kept for the period set by the rules that apply to those tools, which may run longer than the account itself.
• Support messages and complaint files: kept for as long as needed to settle the matter and to show how it was handled.
• Marketing preferences: kept until you withdraw consent, after which we keep a minimal record that you asked not to be contacted.
• Technical and security logs: kept for short periods for troubleshooting and site security.

When a retention period ends, we delete the information or hold it in a form that no longer identifies you.

1. Ask for a copy of the personal information we hold about you.
2. Ask us to correct information that is wrong or incomplete.
3. Ask us to erase information we no longer have a reason to keep.
4. Ask us to restrict how we use your information while a question about it is open.
5. Object to uses based on our legitimate interests, including profiling for marketing.
6. Ask us to transfer certain information to you or to another provider in a machine-readable form.
7. Withdraw consent to marketing or to optional cookies at any time.

To use any of these rights, write to support@casino-happytiger.co.uk with "Data protection request" in the subject line, or raise it through the live chat on the site. We may ask you to confirm your identity first, and we will reply within the time limit set by UK data protection law. Some rights are limited: we cannot delete records we are required to keep, such as verification, transaction and self-exclusion records, and we will tell you when that applies to your request.

Cookies and similar technologies are used to keep you signed in, remember your settings, protect the site and, where you agree, measure how the site is used and tailor offers. You can set your choices when you first visit and change them at any time; our Cookie Policy explains each category and how to manage it.

If you are unhappy with how we have handled your information, please tell us first so that we can put it right. You also have the right to complain to the Information Commissioner's Office, which oversees data protection in the United Kingdom.